Sally Beauty Supply Monroeville Review

Sally Beauty Supply; 4061 William Penn Hwy, Monroeville, PA  15146

Sunday, September 11, 2016; 4:00 pm

Temperate weather; Very low foot traffic in store

A little background

I hadn’t been into a Sally Beauty Supply store in years.  The last one, though, was crowded with narrow aisles and displays that were more obstacle than attraction. I had finally given up my years-long fight against the silver streaks in my hair and wanted a bottle of the purple shampoo that is supposed to make it “sparkle.”  My beautician recommended a product, but I was hoping to avoid the salon price.

It was around 4:00 on a Sunday afternoon (September 11) and we were already at Jonett Plaza in Monroeville. My 5-year-old son was having a meltdown from being made to leave Jump ‘N Bounce (a few stores up) after a birthday party held there was over.  He was in no mood to do anything, much less be dragged through a store. So, my husband let him cool down at the truck while I ventured off by myself.  This was unusual because I usually had someone with me while shopping.

Emboldened by my new power wheelchair and happy to put a little distance between myself and my boy’s tantrum, I headed for Sally’s. The plaza wasn’t busy and even though I was able to zip right across the parking lot, I had to go all the way to the end to use the curb cut.  That would have been a real pain in a manual chair, especially since the disabled parking spaces are located more toward the middle of the mall.

My shopping experience

As soon as I pulled up to the standard-size, double, glass doors, a salesperson appeared and held one open for me.  My power wheelchair fit through easily, but someone with a wider chair might need both doors opened. I thanked her and headed straight for the nail polish. It’s a minor addiction and immediately caught my eye. Sally’s has a great selection of it, by the way.

A moment later, the nice salesperson asked if I was looking for anything specific and, if so, said she’d be happy to help me find it.  I turned to reply and the first thing I noticed was that the aisle was more than wide enough for my monster of a chair to pivot completely around without coming close to any of the items on the shelves.

I described the shampoo I wanted and she walked me over to the next aisle, explaining that they carried two different brands. She also pointed out a generic brand which was comparable to those two but cost a bit less.  It was also on sale.  She answered my questions and waited patiently while I deliberated (I’m terrible at making decisions.), after offering to reach my selection for me, if I wanted.  I chose one and she took it to the counter for me while I gave in to the magnetic pull of the nail polish display.

The check-out counter was uncluttered and easy to access.  My salesperson offered help if I needed it as I fumbled to get my debit card out of my wallet, which had buried itself in the depths of my purse (of course).  She swiped the card for me and helped me to wedge the stylus, as I requested, between my fingers so I could use it to push the numbers of my PIN.  (My nonfunctional fingers wouldn’t fit under the card reader’s little privacy screen.). She asked if I needed help as I settled my purse and my purchases’ bag into my lap and then held the door for me once again.  It wasn’t until I was leaving that I noticed the other salesperson, standing at her register directly across from the one I had just come from.

Rave reviews

I had been nervous about going through the entire shopping process by myself, but it was a breeze.  The whole experience was terrific, from one door opening to the other.  The entire store was neat, the floors were clean, and the aisles were free of clutter.  Of the items I looked at, there was a good selection and the prices were about average.  The shampoo did cost less there than at the salon. The prices would have been a bit lower if I held a Sally’s card (which my salesperson had offered). Best of all, the salesperson was polite, attentive, personable, and helpful without making me feel she was hovering.

The fact that I was there late on a Sunday afternoon and the only customer in the store may have helped, but I’m not complaining. My only concerns would be the need for a few more disabled parking spaces and additional curb cuts, but that’s not Sally’s fault. I wish I had taken more time to browse, but figured I had better go check on my guys.  I’ll definitely be back, though, and happily recommend this store to all.

The fact that I was there late on a Sunday afternoon and the only customer in the store may have helped, but I’m not complaining. My only concerns would be the need for a few more disabled parking spaces and additional curb cuts, but that’s not Sally’s fault. I wish I had taken more time to browse, but figured I had better go check on my guys.  I’ll definitely be back, though, and happily recommend this store to all.

Sally Beauty Supply Monroeville

8

Parking

7.0/10

Entry/Exit

6.0/10

Store layout

9.0/10

Employee performance/Customer service

10.0/10

Pros

  • Wide aisles. Tile floor was clean, smooth, and even, with no tripping hazards.
  • Employees were polite, helpful, and knowledgeable regarding products.
  • Disabled parking spaces were toward center of lot, close to stores.
  • Threshold was easy to roll over.

Cons

  • The curb cut to sidewalk was all the way at the end/edge of the plaza.
  • Standard-size, glass, double doors would be difficult to open independently.
  • Some shelves were too high - merchandise was out of reach.

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